Get in touch!

We will aim to contact you within 1-2 business days. If you have an urgent enquiry, please tick the urgent box in the form or email us directly at fixedsolutions@outlook.co.nz

FAQs

  • A Virtual Assistant (VA) is a remote professional who provides administrative, organizational, and business support services. I help with all your business tasks so you can focus on what matters most.

  • I communicate via email, phone, Zoom/Microsoft Teams/Google Chat, and messaging apps like WhatsApp. Files can be shared through Google Drive, Dropbox, or any platform you prefer!

  • I have flexible options available:

    • Hourly Rate

    • Retainer packages - Set amount of hours at a discounted rate

    • Project-Based pricing - Fixed Pricing for one off projects

  • I work with small businesses, entrepreneurs, startups, and busy professionals across multiple industries, including construction, trades, coaching, and service-based businesses

  • Please refer to our services page or get in touch if there’s something you are looking for that’s not on the list!

    • Invoices are sent via email on a weekly or monthly basis, depending on your package.

    • Payment method is via bank transfer to account details on your invoice

    • Payments are due within 7 days of invoice issue.

    • Late payments may incur a late fee of 20% after 3 days unless agreed in writing

  • Yes, for retainer packages and large projects, a deposit may be required upfront. I also provide a simple service agreement outlining the scope of work and payment terms.

    • Hourly services: Cancel anytime, and only be billed for completed work.

    • Retainer packages: Require a 7 notice for cancellations, and unused hours do not roll over.

    • Project work: Deposits are non-refundable once the project has started.

  • Absolutely! Confidentiality is a top priority. This can be assured with a confidentiality agreement provided by you and I follow strict security protocols to protect your data.

  • Easy! Contact us via our email fixedsolutions@outlook.co.nz or use our contact form and set up a free consultation to discuss your needs.